Disney Issue

[Bandit]

My sky package includes basic disney+  I'm unable to access the app as I'm being asked to restart subscription at a starting cost of £5.99 per month  Ehat should I do

[Laing1]

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@Bandit wrote:

My sky package includes basic disney+  I'm unable to access the app as I'm being asked to restart subscription at a starting cost of £5.99 per month  Ehat should I do

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@Bandit Have you followed the instructions on how to set it up ?

see the link below on how to set it up 

https://www.sky.com/help/articles/existing-or-new-disneyplus

[Mark39]

@Bandit you first need to activate Disney+ as explained in the help guide here and the letter Sky sent you:;https://www.sky.com/help/articles/existing-or-new-disneyplus

[Mark39]

@Bandit Disney+ isn't available to Sky+ customers, I'm afraid.

[Bandit]

Its marked on my marketplace subscription as free

[Daniel0210]

@Bandit 

As pointed out you have posted on the Sky+ board. Sky+ boxes are incapable of receiving Disney+

Am I eligble for Disney+ on Sky?

Sky Subscription	Eligible?
Sky Ultimate TV	Yes
Sky Essential TV (with Cinema)	Yes
Sky Essential TV (without Sky Cinema)	No
Sky Q - Sky Ultimate TV	Yes
Sky Q-Sky Signature	Yes
Sky Q - Sky Entertainment	Yes
Sky+ Sky Signature	No
Sky+ Sky Entertainment	No
Sky+ Original/Variety/Family	No
Sky Basics	No
Essentials Sky Q	No

[Bandit]

So sorry

[Mark39]

No worries @Bandit 

[GD1]

@Bandit  Your dulicate thread you created on the Sky+ Board has now been removed.  Raising multiple threads is both uneccessary and causes confusion as well as duplicate replies.