Disney+ Issue Error 73

[slipd]

Hi guys,

As above. Apart from a few snags when Disney became part of our package, with sign-ins from my current sub (also free, with my bank), everything has been golden. Now when I try and load up the app on my Q box, I get:

"We are having a problem." - Error 73.

Location/VPN problem potentially we haven't gone anywhere and we don't have a VPN. 

We've tried powering down Sky but it hasn't made a difference.

Thoughts?

[Brill+Gill]

Hi @slipd, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[slipd]

I think I've narrowed it down to an IP issue with with ISP. Or DSN maybe? I use Google's. Would blocking them restrict some services?

As soon as I use a VPN Disney is back. I've got a ticket in with my ISP. 

[slipd · Accepted solution]

Spoke to my ISP, they advised a call to Disney+. Spoke to Disney+ and yeah, it was them - my IP address had been blocked after a recent power outage.

All sorted within 2 mins 😉 

[Manestream]

Ahh then that could be our problem as well, since as of Friday we have been having this issue as well. Unable to log-in at all, with teh same message error 73 code.

Tried switchign off Main SkyQ box, and shutting the internet down<---hopign to get a differant IP address (dont know if we did or not) 30 mins, rebooted it all up and still same thing.

Will let Father know he needs to call Disney+ (anyone know number? to call thats best and free)?

[slipd]

Definitely worth a call! Disney were excellent - I even stayed on the line for the post-call feedback survey, which I rarely do 👍 

[Manestream]

wont be able to do it tonight, they prolly closed till tuesday (monday being bank holiday and sunday) so no disney+ for a couple days. hopefully dad will contact them and sort it.