Disney+ Issue Error 73

[slipd]

Hi guys,

As above. Apart from a few snags when Disney became part of our package, with sign-ins from my current sub (also free, with my bank), everything has been golden. Now when I try and load up the app on my Q box, I get:

"We are having a problem." - Error 73.

Location/VPN problem potentially we haven't gone anywhere and we don't have a VPN. 

We've tried powering down Sky but it hasn't made a difference.

Thoughts?

[Brill+Gill]

Hi @slipd, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[slipd]

I think I've narrowed it down to an IP issue with with ISP. Or DSN maybe? I use Google's. Would blocking them restrict some services?

As soon as I use a VPN Disney is back. I've got a ticket in with my ISP. 

[slipd · Accepted solution]

Spoke to my ISP, they advised a call to Disney+. Spoke to Disney+ and yeah, it was them - my IP address had been blocked after a recent power outage.

All sorted within 2 mins 😉