Discussion topic: Cannot use the Red Button on Sky sports + channel just get WGT8 error code.

[DanB062]

I have sky sports, and get sky sports + free. Get an error message when i press the red button to watch other games. Updated my software in sky Q box but still not joy? 

[Daniel0210]

@DanB062 

You've posted in the Sky+ board, so which do you have? 

Customers with Sky+ (with the full sports subscription) will receive the new Sky Sports+ Channel (412), but will not have access to the live streams as Sky+ is not compatible with the Sky Sports App.

See the article in the News section at the top of the page

https://helpforum.sky.com/t5/Sky-TV/Introducing-Sky-Sports/ba-p/4706785

Even though the SKY box doesn't support the new Sky Sports app that is showing the alternative games you can use the app on a mobile device such as iphone/ipad or Android mobile or tablet (but unfortunately not on a desktop)

[DanB062]

Sky Q box as mentioned, sorry didn't know this was just for sky +

[Daniel0210]

@DanB062 

I've moved your thread to the Sky Q board.

The most up to date software is Sky Q270. If it's already on that there's no point in redoing it.

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button