We are unable to watch Discovery plus even though it is included in our package. We have tried everything we can but still get asked to 'upgrade your pass to watch'. We have updated our Sky box and Apps, Discovery + does not show in the shop in MySky, it is linked to our Sky account, the link to Discovery + says its linked with 'you're all set' but when you try to view a programme we are asked to upgrade our pass!! We have tried registering with a new email address at Discovery + but get the same result. We have emailed Discovery + with the issue and they say it is an issue with Sky. We used to have a subscription with Discovery + but cancelled it as it is now included in our package. We spoke to someone at Sky the other weekend who suggested going to Discovery again, which we did but they still say its a Sky issue. This has been going on for months now, can someone please help.
We have Discovery plus in our apps already. It doesn't show on Marketplace because we already have it, we just aren't able to view anything just get asked to upgrade our pass. They are linked.
We have Discovery plus in our apps already. It doesn't show on Marketplace because we already have it, we just aren't able to view anything just get asked to upgrade our pass. They are linked.
I have exactly the same problem as described above. I can get to all the Discovery+ programmes but it won't let me watch them without 'upgrading my pass'. What is 'Sky Marketplace' and where/how do I find it?
I have exactly the same problem as described above. I can get to all the Discovery+ programmes but it won't let me watch them without 'upgrading my pass'. What is 'Sky Marketplace' and where/how do I find it?
@wrensong have a read of the link below esecially the part regarding market lace
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Ultrafast broadband Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema LG 49SJ 810 V UHD TV Google Pixel 10 Pro XL mobile
Thanks for your help: I hadn't realised that Sky Marketplace is the same thing as My Sky! Anyway, I had already been through the whole process about 5 times, going round and round in circles. Finally, something I did seemed to prompt a 'Thanks for choosing discovery+' email from Sky and, after that, everything worked as expected.
Do you remember what you did? I've spent a total of about five hours on the phone with various Sky technicians and Discovery Plis trying to sort this out and have exactly the same issue as you. Still no joy. Sky are baffled.
Still not resolved. Was given to 'back office' a few months ago but not heard anything. We have even tried doing a factory reset on our Sky Q box but it didn't work!!
