Discovery+ and Paramount+ cannot be activated

[Gingar]

Since getting Sky Q several weeks ago, I have been unable to activate Discovery+ or Paramount +. An engineer did come out but he could not get it to activate and said that the issue was probably with Sky and their link with Discovery and Paramount.

I have also spoken to Discovery and Paramount and they say the issue is not with them.

The engineer spoke to one of his colleagues and it was agreed Sky would contact me to arrange the next move. They did try once (2 weeks ago) but I was on a bike and could not answer quick enough.

I tried calling back but it was a no return number. They have never tried to contact me since.

I have tried repeatedly to speak to somebody about this but continually get locked into the voicemail loop which is totally useless.

Does anyone know how on earth you get through to a human at Sky, so I can discuss this issue properly?

[oldfella]

Hi @Gingar I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Gingar.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.