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Discussion topic: Disconnecting sky whilst changing tv stands

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This message was authored by Trixiegal This message was authored by: Trixiegal

Disconnecting sky whilst changing tv stands

I want to disconnect all the leads that go into my tv and sky box so as I can change my tv stand. I believe I was told not to unplug it at all. Would I have to then get someone out to reset it or if I make a note of which lead goes where will it just rectify itself?

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Disconnecting sky whilst changing tv stands

Posted by a Superuser, not a Sky employee. Find out more

@Trixiegal wrote:

 I believe I was told not to unplug it at all. 


You can safely power it down.  Unplug everything and put it back afterwards and power up again.

I am just another Sky customer and my views are my own
Trixiegal
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This message was authored by Trixiegal This message was authored by: Trixiegal

Re: Disconnecting sky whilst changing tv stands

Thank you. I know this may seem a stupid question but do you mean by power down just turning it off with the remote?🙈

Trixiegal
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This message was authored by Trixiegal This message was authored by: Trixiegal

Re: Disconnecting sky whilst changing tv stands

Oh and I'm talking sky Q here. 🤭

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Disconnecting sky whilst changing tv stands


@Trixiegal wrote:

Thank you. I know this may seem a stupid question but do you mean by power down just turning it off with the remote?🙈


You can turn it all off at the wall and unplug it if it makes it easier to change the TV stand. 

You won't lose anything and nothing will need to be reset when you plug it all back in. As you said, just make a careful note of which cable goes where (or take a photo of them all for reference too) and connect them back up later, then plug the Q box back in at the mains and turn it on. It'll take a minute or so to reboot after being turned off but after that you can turn it on and off as normal with the remote control. 

This message was authored by Laing1 This message was authored by: Laing1

Re: Disconnecting sky whilst changing tv stands

Posted by a Superuser, not a Sky employee. Find out more

@Trixiegal probably the best thing to do is to take a picture of where the cables are before removing them then you can look at the picture for how to connect them again 😁


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Trixiegal
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This message was authored by Trixiegal This message was authored by: Trixiegal

Re: Disconnecting sky whilst changing tv stands

Thank you all for your reassuring replies! 😅

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