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Discussion topic: Disconnecting sky q constantly

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This message was authored by Chr5 This message was authored by: Chr5

Disconnecting sky q constantly

My sky is continually disconnecting and I have no internet for a few minutes.  The TV goes black and it also knocks out my google nest - this is extremely annoying .it comes back on again quite quickly but sometimes in a matter of minutes it happens again. Very frustrating it is becoming  unwatchable . It seems to happens more often when watching programmes I have recorded. 

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This message was authored by Addie15 This message was authored by: Addie15

Re: Disconnecting sky q constantly

Posted by a Sky employee

Hi there, @Chr5.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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