Devlin

[Hello+Una]

Our sky box has cut out from 10 o clock this morning can you help please 

[Daniel0210]

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@Hello+Una wrote:

Our sky box has cut out from 10 o clock this morning 

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@Hello+Una 

More details on what's happening please?

[Hello+Una]

We were watching tv and the sky just cut out, when we go menu we can't see the sky 

[Daniel0210]

@Hello+Una 

Any error message on screen? Any lights displayed on the front of the box? 

[Hello+Una]

Tv just went black we can o my watch normal tv now 

[Daniel0210]

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@Daniel0210 wrote:

@Hello+Una 

Any lights displayed on the front of the box? 

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[Hello+Una]

Just one light 

[Daniel0210]

And what colour is it? 

[Hello+Una]

Green 

[Daniel0210]

@Hello+Una 

So it has power. Have you tried a reboot of the box?

Reboot the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[Hello+Una]

Ok try it now 

[Hello+Una]

Got it thank you so much very helpful 

[Daniel0210]

@Hello+Una 

It's worth remembering that a reboot rectifies lots of little niggles and issues with the box.