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This discussion topic has been answered Discussion topic: Delay SkyQ Return

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This message was authored by: Rachael100

Delay SkyQ Return

We've got intermittent issues with the wifi connection from our SkyQ box. We've been sent a new box coming tomorrow but our wifi has been perfect over the weekend. I dont want to swap the box out while its working. Is there a way to delay the return of the box? DPD want a straight swap. 


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This message was authored by: MightyQuinn Answer

Re: Delay SkyQ Return

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rachael100   Delay - no, cancel - yes by refusing to swap. Note, if you decide to exchange, then don't forget to remove and keep your viewing card and also swap the power lead.

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This message was authored by: TimmyBGood

Re: Delay SkyQ Return

Posted by a Superuser, not a Sky employee. Find out more

@Rachael100 wrote:

Is there a way to delay the return of the box? DPD want a straight swap. 


The only way would be to refuse the exchange.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: MightyQuinn Answer

Re: Delay SkyQ Return

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rachael100   Delay - no, cancel - yes by refusing to swap. Note, if you decide to exchange, then don't forget to remove and keep your viewing card and also swap the power lead.

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