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Discussion topic: Dark patches

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This message was authored by dammar This message was authored by: dammar

Dark patches

I keep getting dark patches on screen thought it was the tv but they are never in the same place I turned sky box off and put free view on and there was no dark patches 

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This message was authored by oldfella This message was authored by: oldfella

Re: Dark patches

Posted by a Superuser, not a Sky employee. Find out more

@dammar wrote:

I keep getting dark patches on screen thought it was the tv but they are never in the same place I turned sky box off and put free view on and there was no dark patches 


Hi @dammar 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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