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Discussion topic: Sky Q STUCK ON UPDATE 1 OF 2 ALL DAY

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This message was authored by: Ian214

Message posted on ‎31 Oct 2024 06:20 PM

Sky Q STUCK ON UPDATE 1 OF 2 ALL DAY

Sky box stuck on update step 1 of 2 

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Avatar for Laing1
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Superuser
This message was authored by: Laing1

Message posted on ‎31 Oct 2024 06:27 PM

Re: Sky Q STUCK ON UPDATE 1 OF 2 ALL DAY

Posted by a Superuser, not a Sky employee. Find out more
@Ian214 wrote:

Sky box stuck on update step 1 of 2 

@Ian214 all you can do is  unplug the box from the socket leave for 5 minutes then plug it back in again 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: oldfella

Message posted on ‎31 Oct 2024 07:51 PM

Re: Sky Q STUCK ON UPDATE 1 OF 2 ALL DAY

Posted by a Superuser, not a Sky employee. Find out more
@Ian214 wrote:

Sky box stuck on update step 1 of 2 

Hi @Ian214 

If the screen freezes on Updating software Step 1 of 2 or Step 2 of 2 instead of going to the start up screens as expected:

  1. Switch the box off at the mains, then back on.
  2. When you see the hello start up screen hold in the standby button on the box, and you should see Updating software step 2 of 2.

Most features will work straight away, but some can take up to 5 minutesk

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