Cunningham

[Cunni09]

Hi my sky isn't working an keeps saying no signal

[Daniel0210]

@Cunni09 
Any message displaying ”No signal” tends to be from your TV (in which case check the cables going to the TV).

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

[oldfella]

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@Cunni09 wrote:

Hi my sky isn't working an keeps saying no signal

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Hi @Cunni09 

If it just a No Sgnal message check that the HDMI cable between Q box and TV is correctly located at both ends.

Also try a different HDMi cable if you have one.