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Discussion topic: Continue watching not working

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This message was authored by: Bondstarpaul007

Continue watching not working

Put the tv on tonight went to home page on my sky q box and found about 10 Disney + Andor under the continue watching banner, I had watched this full series last month when Disney was added to package. Done a full reset , been to Disney plus & ticked the minus symbol and even get the message that's it's been removed. When I go back it's right back there. I have contacted sky to no avail. Any one else having these issues?

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This message was authored by: Brill+Gill

Re: Continue watching not working

Posted by a Sky employee

Hi @Bondstarpaul007, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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This message was authored by: Bondstarpaul007

Re: Continue watching not working

Whe I go to Disney+ the show that has the episodes on my Sky q is not even on Disney's continue watching, tried all the usual stuff like watching the shows to the end but they won't move. Even tried to remove them via the mini box in my daughters room but to no avail. Never had a problem like this before

This message was authored by: Gazman60

Re: Continue watching not working

I'm consistently having the same problem with Disney plus. Watched a few series and remain in continue watching on sky q. Cannot get them off

This message was authored by: _Claire

Re: Continue watching not working

Posted by a Sky employee

Hi @Gazman60 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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