Got free Disney plus but now cannot access and asks for payment

[Diana451]

We already activated free Disney plus , it shows on My sky subscriptions 

but we can no longer access it , tried logging in .. asks us to choose a payment plan 

spoke with sky for 2 hours , couldn't fix it 

promised a call back .. nothing 

any ideas ?? 

[ItWasAllMichele]

Hi there @Diana451, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[twilight+princess]

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