Constantly getting HDCP Error when starting Sky Q

[TheFuryZone]

When I start SKY Q, I sometimes see the error "This screen does not support HDCP. Try reconnecting your HDMI cable, or use a different screen". My TV is a Sony KD 49XF7003. This only occurs sometimes when taking SKY Q out of standby for the first time. If I switch the TV off, take Sky Q back to standby and then start again, I can get it to work normally. I've had this issue ever since I've had SKY Q and it is frankly getting on my nerves now. A premium product like SKY Q shouldn't do this. I have no problems with much older TVs around the house when using SKY Q on Multiroom.

I have tried many different HDMI cables, including premium quality ones, however, it makes no difference. I have also tried completely powering down and restarting the box. I don't get this issue at all when I am not using SKY Q on the TV, i.e. using the TV's built-in apps. It is getting to the point where I am considering dumping SKY altogether as it’s so infuriating to have this issue on the main TV in the house, so some help would be appreciated. Thanks.

[TimmyBGood]

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@TheFuryZone wrote:

I don't get this issue at all when I am not using SKY Q on the TV, i.e. using the TV's built-in apps. 

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On-set apps don't use HDCP at all: that's a protection technology specific to HDMI cable 'handshake' between what the specification calls a 'source' and a 'sink' device.

[PandJ2020]

Updated the firmware on the TV?

It may be intrinsic with the TV of course - it seems the HDCP handshake has timing issues.

[Chodley]

Tried a mini on that Sony to see if the same thing happens?

Is the Q connected direct to the TV or is there a sound device between?

[TheFuryZone]

Yes, tried that and the TV is up to date.

[TheFuryZone]

Yes the Sky Q box is connected direct to the TV not via sound bar/system. The Sony TV has had its firmware updated - happens automatically. I tried a new 1 meter ultra high speed 8k hdmi 2.1 cable but no difference. Also tried a complete power off of both TV and sky box, left for 5 mins and then started again. No joy, though have just done this once more to be sure. Not tried connecting mini to the Sony TV but will try - not sure what this will prove though. All other suggestions appreciated. Thanks.

[PandJ2020]

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@TheFuryZone wrote:

 Not tried connecting mini to the Sony TV but will try - not sure what this will prove though

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That perhaps the main box does have a 'fault'.  (Convincing Sky to replace it may be a challenge and you will lose all recordings)

[Chodley]

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@TheFuryZone wrote:

Yes the Sky Q box is connected direct to the TV not via sound bar/system. The Sony TV has had its firmware updated - happens automatically. I tried a new 1 meter ultra high speed 8k hdmi 2.1 cable but no difference. Also tried a complete power off of both TV and sky box, left for 5 mins and then started again. No joy, though have just done this once more to be sure. Not tried connecting mini to the Sony TV but will try - not sure what this will prove though. All other suggestions appreciated. Thanks.

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Might suggest, if it also happens, that there's an issue with the TV. Not conclusively though.

[TimmyBGood]

For what it's worth, I'd note that's a television model from 2018, but supposedly specified for HDCP2.3