Connectivity

[Amer]

Hi I've just changed Internet provider and updated the network settings on my sky q box but after about an hour it loses connection. When I go back into settings it's trying to reconnect to the old WiFi. Any ideas how I sort this so I have constant connection on my new WiFi provider 

[oldfella]

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@Amer wrote:

Hi I've just changed Internet provider and updated the network settings on my sky q box but after about an hour it loses connection. When I go back into settings it's trying to reconnect to the old WiFi. Any ideas how I sort this so I have constant connection on my new WiFi provider 

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Hi @Amer 

Assume that you were previously on Sky Broadband and are now on 3rd party broadband.

Also assume that you are carrying out a Network reset on your Q box using SSID and password.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band..

If you are looking in the Q box settings and seeing a Sky ID then this will be the Q WiFi mesh generated by the Q box.  (Not the WiFi it is connecting to)

[Amer]

I've was with a 3rd party previously and now again moved to another 3rd party I've entered the new WiFi details but after a while it again try to connect to the old connection. I'm not sure how to get the sky q box to forget the old settings