Discussion topic: Connectivity
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Message posted on ‎01 Sep 2023 09:02 PM
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Connectivity
Hi I've just changed Internet provider and updated the network settings on my sky q box but after about an hour it loses connection. When I go back into settings it's trying to reconnect to the old WiFi. Any ideas how I sort this so I have constant connection on my new WiFi provider
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Message posted on ‎01 Sep 2023 09:19 PM
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Re: Connectivity
@Amer wrote:
Hi I've just changed Internet provider and updated the network settings on my sky q box but after about an hour it loses connection. When I go back into settings it's trying to reconnect to the old WiFi. Any ideas how I sort this so I have constant connection on my new WiFi provider
Hi @Amer
Assume that you were previously on Sky Broadband and are now on 3rd party broadband.
Also assume that you are carrying out a Network reset on your Q box using SSID and password.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band..
If you are looking in the Q box settings and seeing a Sky ID then this will be the Q WiFi mesh generated by the Q box. (Not the WiFi it is connecting to)
Message posted on ‎01 Sep 2023 11:22 PM
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Re: Connectivity
I've was with a 3rd party previously and now again moved to another 3rd party I've entered the new WiFi details but after a while it again try to connect to the old connection. I'm not sure how to get the sky q box to forget the old settings
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