Connection

[Bjc2496]

I have switched from sky broadband to virgin media broadband. Since doing so my sky q box keeps disconnecting. Its a sky issue as my broadband is working great on all other devices. Funny this is happening when i have just left sky broadband and never had any issues before that. 

[Brill+Gill]

Hi @Bjc2496, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141