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Discussion topic: Connection issues

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This message was authored by: Oscar+todd

Connection issues

Have been sent a replacement sky q box but it will not connect to my sky broadband. Any help please
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This message was authored by: Chodley

Re: Connection issues

Posted by a Superuser, not a Sky employee. Find out more

Try treating the router as a non-Sky one

This message was authored by: Laing1

Re: Connection issues

Posted by a Superuser, not a Sky employee. Find out more

@Oscar+todd wrote:
Have been sent a replacement sky q box but it will not connect to my sky broadband. Any help please

@Oscar+todd what clour of router do you have black or white ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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