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Discussion topic: Connection help
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This message was authored by: Cwmbowydd
Message posted on 12 Apr 2023 08:58 PM
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Connection help
Ive changed my broadband provider from Sky but my tv wont connect
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This message was authored by: oldfella
Posted by a Superuser, not a Sky employee.
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Message posted on 12 Apr 2023 09:01 PM
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Re: Connection help
@Cwmbowydd wrote:
Ive changed my broadband provider from Sky but my tv wont connect
Hi @Cwmbowydd
Carry out a Network reset on your Q box.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
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