Connection help

[Cwmbowydd]

Ive changed my broadband provider from Sky but my tv wont connect

[oldfella]

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@Cwmbowydd wrote:

Ive changed my broadband provider from Sky but my tv wont connect

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Hi @Cwmbowydd 

Carry out a Network reset on your Q box.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.

if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.