Connection dropping on Vodafone internet

[Claire209]

I seem to be having issues with streaming channels on my sky q box.  The connection drops and having looked into settings it looks like network isn't connected. 

not sure if there is a way to stop this happening? Or how to get it to connect after resetting, just has the x all the time. 

[Addie15]

Hi there, @Claire209. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Slcmpc]

Well worth contacting Sky. Vodafone and Sky components do not work well together. Sky will fix so please contact them. Since Sky fixed our system, the Internet connection has been perfect, better than ever.

[Addie15 · Accepted solution]

Update-We we closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Claire209]

Sorry the invite will have gone to my husbands address. Please can you send to mine