Subtitles stop working

[DFY]

We have subtitles set to on via the accessibility menu however on many occasions when turning Sky Q on subtitles do not work, I have to unplug the Sky Q box & plug back in. When the box is ready to go again the subtitles are back. I am constantly having to do this process & it is Irrespective of whether I set subtitles to 'always on' via accessibility menu or have them turned off & only select when needed. Is this a known bug?

[Tom-W19]

Hi @DFY 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147