Connection Issues

[JP281184]

No Internet connection to main box although all live TV works on there except downloads.

My mini box isn't working at all though.

The broadband appears to be working perfectly though 

[Addie15]

Hi there, @JP281184.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147