Changed broadband provider Qbox keeps tripping out after a few minutes I need help

[StMirren1]

I changed from sky broadband to Zen fibre changed phone to Zen can't get mini box to play after about a couple of minutes it cuts out. What is wrong.?

[Addie15]

Hi there, @StMirren1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147