Skye initial connection booking

[greenalfiemoon]

An engineer was booked to visit my home on 30 November between 8 am and 1 pm, to connect my order of SkyQ tv.

unfortunately no-one turned up. 

I need to book another appointment as soon as possible please. 

I am in Tenerife at the moment and I can not get through to speak with someone, although my connection with sky seems to be working when I am been charged £2.00 each day to use my phone!!!!!

[Addie15]

Hi there, @greenalfiemoon. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147