@Anthonylt53 wrote:
Hi there, I have just moved from Sky broadband which was setup to have both 2.4 & 5ghz options, (a very helpful engineer helped me with it) now I've moved to EE which is 5ghz and my Q box won't connect to it, it connects but after 20th one's disconnects and refuses to reconnect. i've tried switching off the 2.4 on the engineer setting as per phone call to sky and also tried it by switching off the 5ghz option, neither work. Any ideas???
God knows why Sky told you to do that. The Q only connects to third party routers over 2.4GHz (or ethernet)
it's probably too far away from the Q and/or typical Q wifi flakiness. The sad thing is that ethernet also causes issues with these particular routers. Maybe worth just buying a decent router. You don't have to use EE's.
another thing to try might be changing the 2.4ghz wifi channel on the router but usually on auto they self-select the least congested channel.
