Connecting Sky Q to EE Broadband

[Anthonylt53]

Hi there, I have just moved from Sky broadband which was setup to have both 2.4 & 5ghz options, (a very helpful engineer helped me with it) now I've moved to EE which is 5ghz and my Q box won't connect to it, it connects but after 20th one's disconnects and refuses to reconnect. i've tried switching off the 2.4 on the engineer setting as per phone call to sky and also tried it by switching off the 5ghz option, neither work. Any ideas???

[TimmyBGood]

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@Anthonylt53 wrote:

 I've moved to EE which is 5ghz 

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I don't think that's correct: the new EE Hub is WiFi 6, as is the new Sky Max Hub, and so broadcasts the same SSID on both 2.4Ghz and 5Ghz without an option to unsynchronize and rename the individual bands.

Did you carry out a network reset on the Q boxes prior to setting them up?

[Shaun3516]

Hi, I'm also having the same issue. Connecting my new EE broadband router to my sky q box wirelessly...the connection drops constantly a After a few minutes and I cannot connect the sky Q mini boxes to the main box. I have tried resetting the router and also resetting the sky q boxes with no joy. Everything else in the house connects to wifi with no issues. Never had problems like this with the sky router we previously had but with sky, the wifi was poor

[Lexylou]

I am also having the Same issues it's awful 

[Chodley]

Disabling 2.4GHz is the worst tging to do. Q only connects to 3rd party routers on 2.4

[A+Sanna]

Having the same issue here Moved from sky broadband to virgin Now the q box keeps disconnecting from my virgin wifi. Tired everything, but no luck

[angrytwo]

I had the same issues with my BT broadband and not connecting the Sky Engineer contented through a sky broadband connector so I have 2 broadband hubs a BT now EE and a Sky box.

the Sky box thinks it's connected to Sky broadband. 

[stereohaven]

I have an EE Smart Hub Plus and it (as does the Smart Hub Pro), generates a 2.4ghz "compatibility" network, which is ideal for connecting smart devices and slightly older tech that struggles on the normal connection.

I recommend giving it a try if you have a compatible hub, more here: https://ee.co.uk/help/broadband/manage-use/how-to-set-up-compatible-wifi 

The standard EE Smart Hub (WiFi 5) from 2023, doesn't have this feature. 

Edited to add:

As has already been mentioned but sometimes gets misunderstood, Sky Q will only connect to a 2.4ghz network if the ISP and hub/router is not provided by Sky.

But the main Sky Q box will always generate it's own 5ghz network that looks like a Sky SSID, because that is what the mini boxes connect to.

[Chodley]

That reads like if you don't switch it on, it doesn't run a 2.4GHz network or does it add an additional one that doesn't have the wifi6 features?

[stereohaven]

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@Chodley wrote:

That reads like if you don't switch it on, it doesn't run a 2.4GHz network or does it add an additional one that doesn't have the wifi6 features?

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It runs an additional 2.4ghz network without the WiFi 6 features and it is very handy, especially for using my old smart plugs and HP Printer.

The only downside is you have to use the EE app to activate it which is, errr, "incomplete" would be a generous way to describe it!

Below you can see mine with "-comp" at the end of the SSID. The SKYE1159 at the bottom is the SSID being generated by the main Q box:

Very handy