Discussion topic: Complaints process

This message was authored by: Stephen512 · ‎14 Oct 2025

Hi , can you explain how your complaints process works , I've just been on the phone for 90 minutes with no resolution , access to a manager was denied !

This message was authored by: TimmyBGood · ‎14 Oct 2025

@Stephen512

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Daniel0210 · ‎14 Oct 2025

@Stephen512

I believe the managers are there to supervise and support the agents and aren't necessarily public facing.

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▫️
Sky customer since 2001
with:
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This message was authored by: MightyQuinn · ‎14 Oct 2025

@Stephen512 wrote:
can you explain how your complaints process works

Hi @Stephen512 It is just other customers here. Please see Welcome below for information about this community forum.

Welcome to the Sky Community Forum

Discussion topic: Complaints process

Complaints process

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