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Discussion topic: Broadband disconnected from ee hub
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This message was authored by: Mrdundee
Message posted on 14 Oct 2025 06:51 PM
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Broadband disconnected from ee hub
My sky q box keeps disconnecting every few hours from my ee hub..tried numerous resets
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This message was authored by: MightyQuinn
Posted by a Superuser, not a Sky employee.
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Message posted on 14 Oct 2025 07:56 PM
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Re: Broadband disconnected from ee hub
Hi @Mrdundee If you are connecting by WiFi, it might be worth connecting using power line adapters for better stability.
This message was authored by: Laing1
Posted by a Superuser, not a Sky employee.
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I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 14 Oct 2025 08:45 PM
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Re: Broadband disconnected from ee hub
@Mrdundee wrote:
My sky q box keeps disconnecting every few hours from my ee hub..tried numerous resets
@Mrdundee If its disconnecting when connected with ethernet cable there is a problem with some of the ee routers see the thread below
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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