1

This discussion topic has been answered Discussion topic: Recording

Reply
This message was authored by: Pauline674

Recording

Is anyone else having trouble with their Recording mine is showing " sorry, this service is currently unavailable "  been like it for 5 hours now


Best Answers
This message was authored by: oldfella Answer

Re: Recording

Posted by a Superuser, not a Sky employee. Find out more

@Pauline674 wrote:

Is anyone else having trouble with their Recording mine is showing " sorry, this service is currently unavailable "  been like it for 5 hours now


Hi @Pauline674 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: oldfella Answer

Re: Recording

Posted by a Superuser, not a Sky employee. Find out more

@Pauline674 wrote:

Is anyone else having trouble with their Recording mine is showing " sorry, this service is currently unavailable "  been like it for 5 hours now


Hi @Pauline674 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Did this answer not help you?

Reply