Charged for non return of sky box can you spread the cost?

[Matie050873]

Got the return box 6 weeks after cancellation but we'd got rid of the sky boxes as we thought sky had forgotten.

Can you spread the cost of the charges or do you have up pay in full?

[Daniel0210]

@Matie050873 

Sky will want what you owe them in one payment. 

[Invisiblename]

@Matie050873  If you sold the Sky Q equipment you are also effectively passing on stolen goods as they always belong to Sky.

[Matie050873]

Hi not been sold we've had them for more than 6 weeks so thought they'd forgotten about them so they went to the tip. Then the return box turned up

[Daniel0210]

@Matie050873 

All Sky Q equipment is loaned to you so Sky will charge you the full non return fees which I believe is payable in one go. 

[GD1]

@Matie050873  You shouldn't hve gotten rid of them as it does state clearly within the T & C's the boxes need to be returned, in addition to the current non return fee, Sky may apply charges for the loss of the equipment.

[SteveGBennett]

What was the result of this? Were you charged the full return fee?

[Daniel0210]

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@SteveGBennett wrote:

What was the result of this? Were you charged the full return fee?

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@SteveGBennett 

The non return fees are in this link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

1TB up to £117

2TB up to £135

Mini up to £52

[SteveGBennett]

I have upgraded to sky stream. I had sky q and 2 mini boxes. When my son moved out everything was boxed up to keep or take with him. The mini box went into a kep box with other wires, odds and sods. 

Now it's time to return everything I have packaged everything bar the second minibox which I can no longer find. I even have a sense it went back after an engineer visit but no proof. Do sky actually charge or are they reasonable? I note it says UP TO £52 non return fee. Is this  really an up to number or the actual cost? 

[Daniel0210]

@SteveGBennett 

I've answered your other post.

[PandJ2020]

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@SteveGBennett wrote:

Do sky actually charge 

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Yes.  Actual costs have been posted.