Channel 5

[RTH]

Can't get channel 5. All other channels OK but ch 5 is pixelated or frozen.

been like this for over a week.

[oldfella]

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@RTH wrote:

Can't get channel 5. All other channels OK but ch 5 is pixelated or frozen.

been like this for over a week.

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Hi @RTH 

You may have a slight dish misalignment.

This may not necessarily affect all channels but just those with the weakest signal.
Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[RTH · Accepted solution]

Since diagnosed as a fault with the Sky Q box. Now replaced and problem solved.