Discussion topic: Channel 5

This message was authored by: Caz+doggy · ‎29 May 2024

There are no programme listings for channel 5 from 6am Monday 3rd June until 6am Tuesday 4th June 2024. Why is this? I am not able to schedule any recordings, c5 +1 is the same.

This message was authored by: Daniel0210 · ‎29 May 2024

@Caz+doggy

It may be that Channel 5 haven't provided the data yet. You could try to refresh the epg by rebooting your box.
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

This message was authored by: Daniel0210 · ‎29 May 2024

@Caz+doggy

It may be that Channel 5 haven't provided the data yet. You could try to refresh the epg by rebooting your box.
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎29 May 2024

@Caz+doggy

It could be a fault (as I see the same) so it might be worth sending an email to the Viewer Relations team at Sky to let them know about this - viewerR@sky.uk

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This message was authored by: stringy66 · ‎10 Nov 2024

i think the best thing to do is just speak to someone i will be not happy

This message was authored by: Daniel0210 · ‎10 Nov 2024

@stringy66

Are you having this issue (no C5 listings) NOW as I have listings for the week. This thread is now 6 months old.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: stringy66 · ‎12 Nov 2024

Just episode of a series channel 5 are looking into it aswell

Discussion topic: Channel 5

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