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Avatar for Caz+doggy
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This message was authored by: Caz+doggy

Message posted on ‎29 May 2024 04:37 AM

Channel 5

There are no programme listings for channel 5 from 6am Monday 3rd June until 6am Tuesday 4th June 2024. Why is this? I am not able to schedule any recordings, c5 +1 is the same. 

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This message was authored by: Daniel0210 Answer

Message posted on ‎29 May 2024 05:17 AM

Re: Channel 5

Posted by a Superuser, not a Sky employee. Find out more

@Caz+doggy 

It may be that Channel 5 haven't provided the data yet. You could try to refresh the epg by rebooting your box. 
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎29 May 2024 05:17 AM

Re: Channel 5

Posted by a Superuser, not a Sky employee. Find out more

@Caz+doggy 

It may be that Channel 5 haven't provided the data yet. You could try to refresh the epg by rebooting your box. 
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: caesarome

Message posted on ‎29 May 2024 05:42 AM

Re: Channel 5

Posted by a Superuser, not a Sky employee. Find out more

@Caz+doggy 

It could be a fault (as I see the same) so it might be worth sending an email to the Viewer Relations team at Sky to let them know about this -  viewerR@sky.uk

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Message posted on ‎10 Nov 2024 04:41 PM

Re: Channel 5

i think the best thing to do is just speak to someone i will be not happy

 

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This message was authored by: Daniel0210

Message posted on ‎10 Nov 2024 04:45 PM

Re: Channel 5

Posted by a Superuser, not a Sky employee. Find out more

@stringy66 

Are you having this issue (no C5 listings) NOW as I have listings for the week. This thread is now 6 months old. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎12 Nov 2024 10:55 PM

Re: Channel 5

Just episode of a series channel 5 are looking into it aswell
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