Changed from Sky Stream back to Sky Q - Unable to download on demand content

[DanRP]

Hi

We switched back from Sky Stream yesterday to Sky Q and when trying to access on demand content we're getting on an onscreen message saying we need to upgrade our subscription? We have the top subscription so this doesn't make sense? Internet connectivity is fine.

[Quoman7]

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@DanRP wrote:

Hi

We switched back from Sky Stream yesterday to Sky Q and when trying to access on demand content we're getting on an onscreen message saying we need to upgrade our subscription? We have the top subscription so this doesn't make sense? Internet connectivity is fine.

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Hi @DanRP Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[DanRP]

Hi

Thanks for the advice but already tried that at least twice without success. Internet connectivity is provided via BT not SKY. Via the Q box, apps like Netflix, Youtube etc... work fine, likewise we can stream on demand content via Sky Go.

Dan

[Quoman7]

@DanRP I have escalated your post to SKY they may contact you on here via speech bubble, or email.

[Lisa-P1987]

Thanks for escalating this. We’ve sent DanRP an invite to chat.

[Ricoxon]

I have exactly same problem as DanRP. I changed back from Sky Stream to SkyQ yesterday . Try Catch Up all I get for BBC is  Upgrade needed Go to Sky.Com/Upgrade. Do this and nothing there to upgrade. Tried on ITV and seems to work ok.. Never had any problems previously with SkyQ recording.

Please can anyone advise.

[JohnnyTeapot]

Hi Dan

im thinking off going back to Q from streaming cant stand it, did you have to get to the end of your contract and start again or did  they let you do it mid contract.

Cheers

[DanRP]

Sky Stream was on a rolling 31 day contract, when I called them they immediately allowed me to move back no questions asked, I also got a discount better than what I was paying on Q previously.

[Addie15 · Accepted solution]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.