Changed broadband, some channels not workning

[Stephen176]

I have recently changed to super fast broadband and find that downloads on some Sky signature channels are not working - they say I need to upgrade my subscription

[oldfella]

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@Stephen176 wrote:

I have recently changed to super fast broadband and find that downloads on some Sky signature channels are not working - they say I need to upgrade my subscription

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Hi @Stephen176 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and TNT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Stephen176]

Many thanks, that clarifies the complex HD situation.  I had not paid for the HD additional subscription, so I guess that was the issue, especially for Sky Atlantic which seemingly only casts in HD.

[nigea99]

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@Stephen176 wrote:

Many thanks, that clarifies the complex HD situation.  I had not paid for the HD additional subscription, so I guess that was the issue, especially for Sky Atlantic which seemingly only casts in HD.

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hi @Stephen176 

SKY Atlantic does have an SD variant and should allow downloads in SD

If you are still having problems check your download prefernce is set to SD as mentioned in @oldfella 's post (can only be set on the main box)