Certain Sky remote buttons not working

[Brenden2512]

For some reason my mic, volume, input and a few other buttons on my sky q remote have stopped working. Tried everything, checked batteries but no joy. Why is this?

[oldfella]

---

@Brenden2512 wrote:
For some reason my mic, volume, input and a few other buttons on my sky q remote have stopped working. Tried everything, checked batteries but no joy. Why is this?

---

Hi @Brenden2512 

Multiple button failure would seem to indicate some kind of contamination.

[Brenden2512]

Okay thanks, how do I get a new one?

[oldfella]

---

@Brenden2512 wrote:

Okay thanks, how do I get a new one?

---

Hi @Brenden2512 

Check out the following link.

Click still need help and then click get in touch after ticking the box that you have tried online help.   This will lead you to a form for free remote replacement.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment