After an engineer visit we have no signal on any tv

[Loraine++Smyth]

 

[Mark39]

Have you checked your network settings as the message suggests?

[Loraine++Smyth]

Yes and I have turned everything off then on again

[Loraine++Smyth]

We had upgrade to fibre then engineer came and now we have no satellite signal I have followed the instructions on line and on the screen and still nothing is working. I have been trying for a few days

[nigea99]

hi @Loraine++Smyth 

The upgrade to Fibre would not affect the Satellite Signal

Can you check that the Satellite cables at the back of the SKY Q box are fully connected

BTW I have merged your second post with your original one as people will get confused with 2 separate ones covering the same problem

[oldfella]

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@Loraine++Smyth wrote:

We had upgrade to fibre then engineer came and now we have no satellite signal I have followed the instructions on line and on the screen and still nothing is working. I have been trying for a few days

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Probably best to get a Sky Engineer back @Loraine++Smyth 

[Loraine++Smyth]

How do I contact them?

[nigea99]

hi @Loraine++Smyth 

Can we just check was the upgrade to Fibre with SKY or a different provider ?

[bob1234]

@Loraine++SmythAssuming you also had a router change you will have to set up the main box again so it can connect to the new router.
Here is information on how to set up Q devices if you have changed your router

https://www.sky.com/help/articles/setting-up-sky-q-do-you-have-a-sky-hub

[Chodley]

You have a satellite signal - there's an image in the thumbnail in the top left?

You don't have an internet connection - presumably as others have said because you have a new router with your new fttp connection that you need to re-configure the SkyQ to connect to.