Where is the NDS number on the Sky Q box?

[fedupofskytoo]

I have been

trying to change my account password. The Sky people say I need to give them an NDS number  which they assure me is on my Sky Q box. I've unplugged it & looked everywhere but can't find it. 
help?!?'

[Chodley]

I assume you really are 100% sure you are talking to Sky?

[bob1234]

@fedupofskytooIf Sky are convinced it is there I would ask them where it is, I can't see any need for it. You can change your password and/or PIN number via your on line account. I have changed my password and apart from my Sky ID and password I have not needed anything else.

[Invisiblename]

@fedupofskytoo  As @Chodley  asked, are you sure you're talking to Sky? Why are you trying to change your account password with them? @bob1234  explains that you can do this yourself without talking to Sky

[TimmyBGood]

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@fedupofskytoo wrote:

The Sky people say I need to give them an NDS number  which they assure me is on my Sky Q box.

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'NDS' appears to have no meaning in this context.  The only 'personalised' number in a Q box would be on its Viewing Card.

[fedupofskytoo]

Yea absolutely sky.....I called them

🙂

[fedupofskytoo]

They couldn't tell me! I don't want to change my password on my sky id account, but the password I set up to identify me when I call them.....can't remember it ! They said I could only reset it if I have them the NDS number or replies to a text that I never got!!! 
I hate sky!

[fedupofskytoo]

It's the password that identifies me when I ring or chat with them. Haven't a clue what it is & they can only reset it if I respond to a text (which I never got) or give the NDS number which she says it on the back of hyphen Skyq box (but it isn't ) 😔

[fedupofskytoo]

I asked that but she said it wasn't that one!! 😣

[TimmyBGood]

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@fedupofskytoo wrote:

They said I could only reset it if I have them the NDS number

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After some research, 'NDS' in a Sky context appears to be an obsolete reference to Cisco VideoGuard encryption for DRM applications: it's very hard to understand what relevance this would have to a subscription account issue.

[fedupofskytoo]

No idea, she was convinced other people had found it in the q box!

[Chodley]

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@fedupofskytoo wrote:

They couldn't tell me! I don't want to change my password on my sky id account, but the password I set up to identify me when I call them.....can't remember it ! They said I could only reset it if I have them the NDS number or replies to a text that I never got!!! 
I hate sky!

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Hopefully they managed to ID you some other way?

Weirdly someone else was asking on here about finding out their NDS in the last 24 hours but for a different reason (that I didn't understand)