Catch up tv technical difficulties

[Smudge0511]

So looking through our tv guide on sky q  and when you go in catch up, it says 'there are technical difficulties' we have done the restart router, all internet is connected and we can get in sky store and all the other bits. Our mini box still works fine.  has anyone else had this problem? 

[LauraMac38]

Hi there,
 

Sorry to hear you’re seeing the “there are technical difficulties” message when trying to access Catch Up on Sky Q. As everything else is working, including your Mini box, Sky Store and internet connection, it’s definitely something we should take a closer look at.
 

I’ve gone ahead and escalated your post to our Community Messaging team, who will invite you to a private chat shortly and help you with this.

Just keep an eye out for the colourful chat bubble to start the conversation. Please be aware that the chat will automatically close if there’s no response within 48 hours.

You can also read more about how Community Messaging works here:
🔗 https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Laura