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Discussion topic: Cant watch sky on some of my q boxes

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This message was authored by Winston9991 This message was authored by: Winston9991

Cant watch sky on some of my q boxes

Hi get message

check your subscription entitles younto use this box 

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This message was authored by oldfella This message was authored by: oldfella

Re: Cant watch sky on some of my q boxes

Posted by a Superuser, not a Sky employee. Find out more

@Winston9991 wrote:

Hi get message

check your subscription entitles younto use this box 


Hi @Winston9991 

Assume you have tried first rebooting the Main Q box and then reboot the minis .

You could then try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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