Cant turn of box with remote and not recording stating power failure

[Rosiebabe1975]

Sky Q won't turn on. Amber light on. Fan constantly on when in this state, 

remote is working but has no effect. Only way I can resolve this is to switch off and then on at the mains. Then resets and works ok, until the same thing happens a few days later.

I've had Sky Q for a few weeks and this is about the 6th time it's happened. Spent a few days away and none of my set recordings have recorded stating power failure... check with neighbours no power cuts.

[oldfella]

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@Rosiebabe1975 wrote:

Sky Q won't turn on. Amber light on. Fan constantly on when in this state, 

remote is working but has no effect. Only way I can resolve this is to switch off and then on at the mains. Then resets and works ok, until the same thing happens a few days later.

I've had Sky Q for a few weeks and this is about the 6th time it's happened. Spent a few days away and none of my set recordings have recorded stating power failure... check with neighbours no power cuts.

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Hi @Rosiebabe1975 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Rosiebabe1975]

Any idea why it is not recording my programmes when box goes into standby for longer than 12 hours?