@Jodie36 wrote:
Everything was working fine and now we can't connect the router to the sky q box (we only have one, no minis etc) We've tried everything an engineer has been out to do with the internet as sky noticed a fault but even he couldn't get it to work either?
Hi @Jodie36
No chance you can connect your Q box to your router by Ethernet is there?
If not; Just to check.
First try rebooting the Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Then carry out a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
If you cannot get it to connect you need to ask Sky for a Q WiFi booster to try between the router and the Q box. If you are not on Sky Broadband you would need to connect the Booster by a shortish Ethernet cable to your router.
