Cannot record it rewind live tv

[Toni14]

There seems to be an issue with the box recording and rewinding 

[PandJ2020]

Have you tried a power cycle?

it may be the hard disk failing.

[oldfella]

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@Toni14 wrote:

There seems to be an issue with the box recording and rewinding 

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Hi @Toni14 

First try a simple q box reboot.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Toni14]

Yes it's saying hard disk drive problem. Can it be fixed? 

[oldfella]

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@Toni14 wrote:

Yes it's saying hard disk drive problem. Can it be fixed? 

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Hi @Toni14 

Check the following link.  If you cannot solve your issue you need to replace your Q box.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages