Cancelling sky tv but keeping broadband

[Daniel0210]

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@sickbullet80 wrote:

If they won't then I cancel the lot, and move to bt.

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@sickbullet80 

The cancellation process still applies, the important thing to note is…

▪️For TV subscriptions the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term (in one full payment). 

[Chodley]

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@sickbullet80 wrote:

If they won't then I cancel the lot, and move to bt.

I will be doing one of the two.

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You said you were still in contract so how is that any more possible?

[sickbullet80]

I didn't think it was a problem leaving whilst in contract, paying the price to settle up is no problem.

Oh well I can only try.

[Chodley]

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@sickbullet80 wrote:

I didn't think it was a problem leaving whilst in contract, paying the price to settle up is no problem.

Oh well I can only try.

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Might as well keep the service until you can fully bail if you're going to have to pay anyway?

[sickbullet80]

I've neve understoood it to be honest with you, I have about a year and half left so are we talking like a £1000+ cancellation fee, or a few hundred? from your experience what would you say?

I'd still be saving if it was £300 or so it would be worth it for me, if it's £1000+ I'd see it out of course.

I've been with Sky about 10+ years I'd say.

[Chodley]

I suspect it'll likely be 18 x whatever you pay a month. They have zero incentive to charge less because you signed a commitment for that long and if you're leaving anyway...

[sickbullet80]

Looks like I am staying it's not a total disaster, I just watch Youtube Nexflix etc a lot more these days, thanks for the help Chodley.

[ClaireLouise28]

Helloo

I want to end my sky subscription with you but keep my broadband as I don't use sky  much anymore so its a waste of money for me!!

How can I go about keeping my broadband with you?? 

Thank you 

Claire Edwards 

[BenJoBanjo]

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@ClaireLouise28 wrote:

Helloo

I want to end my sky subscription with you but keep my broadband as I don't use sky  much anymore so its a waste of money for me!!

How can I go about keeping my broadband with you?? 

Thank you 

Claire Edwards 

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Sky TV and Broadband are separate subscriptions so you can certainly keep one and cancel the other. All the info about cancelling Sky TV is here: https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/... 

[Daniel0210]

@ClaireLouise28 
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/articles/cancel-sky-tv
Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.