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Discussion topic: Cancelled multi screen and now the mini box has gone off but no signal cable to plug the skyq into.

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This message was authored by: Elisha14

Cancelled multi screen and now the mini box has gone off but no signal cable to plug the skyq into.

Multi screen has been cancelled and the box has gone off but we don't have a signal cable...sky cable in the other room to plug the skyq box into it just an outside Ariel. Do we need an engineer 

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This message was authored by: GD1

Re: Cancelled multi screen and now the mini box has gone off but no signal cable to plug the skyq in

Posted by a Superuser, not a Sky employee. Find out more

@Elisha14  If you mean the HDMI cable why no use the one from the mini?

 

Other than that all other cables such as power & satellite must already be in place for the mini Q to have run from the main Q box.

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This message was authored by: Elisha14

Re: Cancelled multi screen and now the mini box has gone off but no signal cable to plug the skyq in

The satellite cable is in another room that is connected to the sky q box the mini is in a different room which is connected via a HDMI cable to the TV. The sky q box needs moving and there is no satellite cable in the other room available 

This message was authored by: PandJ2020

Re: Cancelled multi screen and now the mini box has gone off but no signal cable to plug the skyq in

Posted by a Superuser, not a Sky employee. Find out more

The main Q box needs connecting to satellite cables.

 

If the cables are not in the correct location then you need to pay to have them moved.  Sky charge around £65 I believe.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Daniel0210

Re: Cancelled multi screen and now the mini box has gone off but no signal cable to plug the skyq in

Posted by a Superuser, not a Sky employee. Find out more

@Elisha14 wrote:

Multi screen has been cancelled and the box has gone off but we don't have a signal cable...sky cable in the other room to plug the skyq box into it just an outside Ariel. Do we need an engineer 


@Elisha14 

Your post and thread title are a bit confusing. The thread title states 'Cancelled multiscreen and now the mini box has gone off but no signal cable to plug the Sky Q into' 

 

If you've cancelled Multiscreen then the mini box needs to be returned to Sky and obviously won't work. 


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This message was authored by: oj01

Re: Cancelled multi screen and now the mini box has gone off but no signal cable to plug the skyq in

Posted by a Superuser, not a Sky employee. Find out more

I'm wondering if the OP had Multiroom, cancelled it, but now wants the Main Box in the room that previously had the Multiroom Box, which obviously doesn't have the satellite cables in it. 


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