Cancelled Sky TV. Netflix question.

[Dingleannie]

Just cancelled Sky TV. On the email it mentions Netflix saying: 

If you linked an existing Netflix account as part of your Netflix Standard, removing the Netflix Standard from your Sky package will not automatically cancel your Netflix membership, and billing will automatically revert to Netflix. 

I didn't have a Netflix account before I had sky Q. Will my Netflix subscription finish the same time or do I have to contact Netflix.

Thank you.

[oldfella · Accepted solution]

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@Dingleannie wrote:

Just cancelled Sky TV. On the email it mentions Netflix saying: 

If you linked an existing Netflix account as part of your Netflix Standard, removing the Netflix Standard from your Sky package will not automatically cancel your Netflix membership, and billing will automatically revert to Netflix. 

I didn't have a Netflix account before I had sky Q. Will my Netflix subscription finish the same time or do I have to contact Netflix.

Thank you.

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Hi @Dingleannie 

You say your email states

"If you linked an existing Netflix account......"

You say you didn't therefore it shouldn't revert to Netflix billing

[SlenderRobert]

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@Dingleannie wrote:

Just cancelled Sky TV. On the email it mentions Netflix saying: 

If you linked an existing Netflix account as part of your Netflix Standard, removing the Netflix Standard from your Sky package will not automatically cancel your Netflix membership, and billing will automatically revert to Netflix. 

I didn't have a Netflix account before I had sky Q. Will my Netflix subscription finish the same time or do I have to contact Netflix.

Thank you.

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Your Netflix subscription should finish at the same time. If you want it to continue and want to pay Netflix direct then you'll need to log in to your account on the Netflix website and add a payment card. If you don't want it to continue then just let it stop along with your Sky subscription. 

If you are in any doubt contact Netflix Help Centre via their live chat on the website - they're usually pretty good.  

[Dingleannie]

Thanks for the replies. I realise when I reread the email, It answered my question.

[watersee]

I dont have netflix through sky  so i just need to pay £20 so it can be cancelled as it says in the letter you hgave sent me...

[Dingleannie]

@watersee It might be better to ask this question as a New discussion. You will probably be answered quicker. I'm not too sure of the answer.