Canceling Sky TV

[ColinH3]

I want to cancel my Sky Q TV, I have called the number and after getting through after 45 minutes - the staff were no helpful. I see I need to give 31 days notice, once this has been actioned can I still. watch Sky TV for 31 days, I assume so. Can someone please confirm..

[Daniel0210]

@ColinH3 

Yes you should be able to during the notice period. Did the cancellation go through okay?

[ColinH3]

No I haven't cancelled yet. The telephone call with India wasn't good I'm afraid. The offered nothing but a reduction of £5 off my monthly bill of £124.50, after being with Sky for 26 years I expected better. Oh well, they collect the DDM tomorrow, so I guest I will will be with them for another month. Thanks for your help an input, greatly appreciated.

[Daniel0210]

@ColinH3 

Now you've clarified that …

To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.